Terms and conditions

Ordering via email, you agree to the following terms and conditions. These terms & conditions apply for all commissions of original artworks by artist Helen Dickson – Stonehouse Art. No variations to these unless specifically agreed by Helen Dickson – Stonehouse Art in writing.

It is up to the individual to provide photos or reference of the true likeness/colour/expression of the subject in order for optimum results. An order must be accompanied by sufficient information to enable Helen Dickson – Stonehouse Art to proceed.

Helen Dickson – Stonehouse Art will judge whether or not to accept any commission.

Items are left with Helen Dickson – Stonehouse Art at owners risk. No responsibly will be taken for loss or consequential loss of customers property left with Helen Dickson – Stonehouse Art

No booking will be commenced without a minimum deposit.


The minimum deposit is non-refundable and varies according to size of artwork ordered.

Balance of payment will be due prior to dispatch,  in full on completion.

Items will not be sent out until balance has been received by Helen Dickson – Stonehouse Art. If paying by cheque, goods will be sent out after funds are cleared at the bank.

Customer shall check goods immediately on delivery and inform Helen Dickson – Stonehouse Art of any damage suffered in transit. For posted sent via Royal Mail or other courier items, we accept no responsibility for failed or late deliveries. If the item is returned to us for any reason, postage will be re-charged for any subsequent delivery charges. Any items that do not arrive on the date specified should be reported within 24 hours of non-delivery. In the event of dis-satisfaction (which should be considered good reason of complaint) must be reported within 7 days of receipt of goods. Item(s) must be returned at clients expense before refund is consider. Deposits are non-refundable and only the balance payment will be considered for refund.

All copyrights of any artwork remain in the name of Helen Dickson – Stonehouse Art, unless otherwise mutually agreed in writing at the time of ordering. It is explicitly forbidden to reproduce the images or original work of Helen Dickson – Stonehouse Art in any medium unless clearly agreed beforehand with a standard license contract available on request. This license can be revoked at any time due to breach of contract at the discretion of Helen Dickson – Stonehouse Art.

As copyright holder Helen Dickson – Stonehouse Art reserves the right to use any artwork or  image or edited image for any publicity on the internet, website, Facebook, exhibition material or other promotional events. The image or editied version may be used on products produced by Helen Dickson – Stonehouse Art. Any requests for artworks not to be used in this way must be expressed in writing within 14 days of completion of your order.

Any authorised reproductions must contain credit to Helen Dickson – Stonehouse Art. Where digital images are involved the client agrees that the digital images cannot be modified without prior consent and must contain credit to Helen Dickson – Stonehouse Art.

Any order placed where there is no follow-up or contact from the customer of any kind will after 12 months be considered void. Any money paid will become property of Helen Dickson – Stonehouse Art.

All goods remain property of Helen Dickson – Stonehouse Art until the contract price in full is received. After completion, any goods left with Helen Dickson –Stonehouse Art for a period of longer than 8 weeks will be liable to storage charge.

Cancellation

If the customer wishes to cancel the contract to commission an artwork, then notice must be given in writing.
All minimum deposit payments are non-refundable.


For orders where the balance has been paid in advance. Depending on how much work been undertaken, it will be up to Helen Dickson – Stonehouse Art to decide whether any refund is to be paid to the customer.
There is a 7 day cooling off period after all bookings. Presuming no work has been commenced. Deposits will be returned at artists discretion.

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